👋 Kaixo! My name is Smith and I help early-stage teams build the operational backbone they need to move with clarity and speed.

My work sits at the intersection of product, engineering, marketing, and design – creating the systems, rhythms, and execution frameworks that unify teams and turn scattered effort into forward momentum.

I offer an hourly rate if you need me ad-hoc and a retainer rate for longer-term roles. Let’s have a chit-chat!

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What I Do

Product & Engineering Operations Strategy

• Roadmap audits and redesigns
• Team structure / responsibilities clarity
• Hiring plans or interim leadership coverage
• Retros analysis + process improvements
• Asana/Jira/Linear cleanup and workflows

Pricing & Monetization

• Audit current pricing models
• Competitive pricing landscape reports
• Packaging recommendations
• Revenue modeling and scenario planning

GTM & Customer & and Support Ops

• Early-stage onboarding flow design
• Customer support + success systems
• CRM cleanup, HubSpot or Notion workflows
• Demo script + sales objection handling frameworks

Design, UX, & Web

• UX review of onboarding or core flows
• Webflow edits / fixes / landing page builds
• Feedback on brand/marketing collateral
• Embedded collaboration with marketing or design teams

Product Leadership

• Founder <> engineering translator
• Pre-mortem planning and launch checklists
• Escalation support on stuck projects
• Light product writing, acceptance criteria, QA